Desys Joins Right Hemisphere’s Visual Alliance Program

Right Hemisphere®, the standard for Visual Enterprise solutions, today announced a partnership with Desys srl, a Siemens PLM reseller and IT product and services provider. As a new Right Hemisphere Visual Alliance Partner, Desys will introduce Right Hemisphere’s advanced Visual Enterprise solutions to customers and prospects in Italy where the company is headquartered. Together the companies will present the software suite’s capabilities to manufacturers that could benefit from Right Hemisphere’s solutions. In addition to co-selling Right Hemisphere’s enterprise solutions, Desys will be authorized to market, sell and support Right Hemisphere’s Deep Exploration™ client software in Italy.

“With Right Hemisphere’s client and enterprise solutions in our portfolio, we can help our discrete manufacturing clients increase their productivity in very specific and high impact ways,” said Desys Vice President Salvatore Montanarella. “Technical documentation departments, for example, are grappling with issues such as compressed documentation development timelines, growing product complexity and reduced budgets and resources. With Right Hemisphere’s software inside our Linkersys™ web collaborative platform, we can enable our clients to reuse their 3D CAD data to get their product documentation produced faster, with fewer resources, and increase customer satisfaction.”

According to a September 2009 study from the Aberdeen Group entitled Technical Communications as a Profit Center, “Aberdeen found that as a result of their simultaneous focus on operational efficiency and documentation quality, Best-in-Class companies were able to realize significant customer-facing value through technical communications [including]:

• A 41% decrease in [the] volume of inbound calls to customer support
• A 42% decrease in time to resolution within customer support
• A 41% increase in customer satisfaction scores”

“We know that we can have a tremendous effect on manufacturing businesses in Europe with our visual solutions,” said Right Hemisphere Director of Marketing Robert Merlo. “Desys is a well known, respected and trusted engineering and consulting services provider for Siemens PLM solutions. They will be an important part of our expansion into new regions where we want to grow our visibility and presence. Their partnership, strong customer relationships and ability to sell and support our solutions gives us the opportunity to show businesses in Europe what we can do to bring about higher levels of efficiency in their core business processes.”

Italian manufacturers interested in learning more about Right Hemisphere’s client and enterprise solutions, should contact Desys for more information